Delivery And Collection Information

At Bonfire, we take great care when delivering fireplaces, stoves, fires, hearths, stone surrounds and accessories. Many of the products we supply are large, heavy or fragile, so the most suitable delivery method depends on both the product and your location.

We use a combination of dedicated direct delivery, standard parcel delivery and Click & Collect.

Dedicated delivery is available through our standard checkout delivery zones up to approximately 150 miles from our showroom in Silchester, Reading (RG7 2PQ). For locations over 150 miles away, we can often still deliver, but a tailored delivery quotation is required.

Smaller products that are suitable for parcel delivery can be sent throughout our available UK delivery areas, regardless of distance. Click & Collect is available on all orders.

We currently sell and deliver within the United Kingdom only. We do not currently deliver to the Isle of Wight or to addresses outside the United Kingdom.

Our Delivery Coverage

Our dedicated delivery zones are based on distance from our showroom in Silchester, Reading, Berkshire (RG7 2PQ).

The map is intended as a general guide. Your postcode and the products in your basket determine the delivery methods available at checkout. For locations over 150 miles away, we can often arrange a dedicated delivery by quotation.

Table of Contents

• Delivery Options
• Free Dedicated Delivery
• Delivery Areas & Zones
• Standard Parcel Delivery
• Dedicated Direct Delivery
• Delivery Vehicles
• Delivery Process
• Delivery Timescales
• Receiving Your Delivery
• Delivery Access
• Click & Collect
• Collection Terms
• Important Information

Delivery Options

The delivery methods shown at checkout depend on the products in your basket and your delivery postcode.

Standard Parcel Delivery

Smaller products and accessories that are suitable for parcel delivery can be sent using our standard parcel service.

If your order is suitable for parcel delivery, the available parcel service and price will be displayed automatically at checkout.

Parcel-suitable products may include selected accessories, spare parts, paints and other smaller items.

Large, heavy, oversized or fragile products cannot be sent using our standard parcel service.

Dedicated Direct Delivery

Fireplaces, hearths, stone products, larger fires and other bulky or fragile products are normally delivered using a dedicated vehicle.

This reduces unnecessary handling and is particularly important for natural stone, slate, marble and other products where careful transport is essential.

Click & Collect

Click & Collect is available on all orders from our showroom and warehouse in Silchester, Reading, Berkshire.

Collection is free of charge. Please wait until we have confirmed that your order is ready before travelling to collect.

Free Dedicated Delivery

We absorb the cost of our standard dedicated delivery service on qualifying orders depending on your delivery area.

Free delivery applies to our standard Essential Dedicated Delivery – Customer Unloads service unless stated otherwise.

Premium services, including tail-lift delivery or specialist vehicles, may carry an additional charge even where the order qualifies for free standard dedicated delivery.

Free delivery thresholds are assessed against the qualifying order value before any promotional coupon discount is applied.

Delivery Areas & Zones

Our delivery zones are postcode-based. When you enter your delivery address at checkout, our website will automatically show the delivery methods available for your location and the products in your basket.

Delivery charges below the free-delivery thresholds are calculated at checkout where an automatic delivery rate is available.

For dedicated deliveries over 150 miles, please contact us for a tailored quotation. Depending on the order value, products and delivery requirements, we may be able to reduce or absorb part or all of the delivery cost.

Call us on 0118 970 1717 or email info@bonfire.co.uk for a quick delivery quotation.

Standard Parcel Delivery

Products suitable for standard parcel delivery can be sent throughout our available UK delivery areas.

Standard parcel delivery is only offered where the products in your basket are suitable for this service.

Large, heavy, oversized or fragile items such as stone surrounds, hearths and larger fireplace products require a more appropriate delivery method.

Where parcel delivery is available, the current delivery charge will be displayed automatically at checkout.

Dedicated Direct Delivery

Many of the products we sell are too large, heavy or fragile for conventional parcel delivery.

Where appropriate, we therefore arrange a dedicated vehicle to transport the order directly. We do not routinely use national pallet networks for fragile fireplace, hearth and natural stone deliveries due to the additional handling involved and increased risk of damage.

Essential Dedicated Delivery – Customer Unloads

This is our most economical dedicated delivery option and is the service used for our free dedicated delivery offers unless stated otherwise.

• One driver.
• Dedicated direct delivery.
• Customer is responsible for providing suitable assistance to unload.
• Goods are delivered to the agreed accessible delivery point.
• Delivery does not include carrying goods into the property.

Premium Tail-Lift Delivery

For larger or heavier orders, a tail-lift vehicle may be available at an additional cost.

The driver can lower suitable palletised goods from the vehicle using the tail lift and move them using a pump truck where access and ground conditions permit.

Pump trucks require a suitable hard, flat and level surface. Gravel, loose stone, soft ground, steep slopes, kerbs and uneven surfaces may prevent goods from being moved away from the vehicle.

Delivery Vehicles

Small Van Delivery

• Service: Essential Dedicated Delivery
• Crew: One person
• Unloading: Customer responsible for unloading
• Best suited for: Smaller dedicated deliveries

Sprinter Van Delivery

• Service: Essential Dedicated Delivery
• Crew: One person
• Unloading: Customer responsible for unloading
• Best suited for: Larger dedicated deliveries and products up to approximately 3 metres long, subject to the individual load

Luton Tail-Lift Van Delivery

• Service: Premium Tail-Lift Delivery
• Crew: One person
• Approximate vehicle size: 6.7m long × 2.1m wide × 3.3m high
• Unloading: Tail lift and pump truck where access permits

7.5 Tonne Tail-Lift Delivery

• Service: Premium Large Delivery
• Approximate vehicle size: 7m long × 2.5m wide × 3.6m high
• Unloading: Tail lift and pump truck where access permits
• Best suited for: Particularly large or heavy orders

Delivery Process

1. Order received
   Once your order has been placed, we will process the products with our warehouse and suppliers.
2. Goods received and checked
   Once the products are available, we carefully inspect them before arranging delivery or collection.
3. Delivery arranged
   For dedicated deliveries, we will contact you to arrange or confirm a suitable delivery date.
4. Delivery day
   Where possible, an estimated arrival time may be provided. Any arrival times given are estimates and cannot always be guaranteed.
5. Goods received
   Please inspect your goods when they arrive and notify us promptly if anything appears damaged or incorrect.

Delivery Timescales

Delivery times depend on product availability, supplier lead times, your location and the delivery method required.

• Stock items can often be dispatched or delivered quickly once they have been checked.
• Bespoke and made-to-order products will generally have longer lead times.
• Dedicated deliveries are arranged around vehicle availability and the customer’s availability.
• Parcel-suitable products may be dispatched more quickly where they are in stock.
• Weekend or out-of-hours dedicated deliveries may sometimes be available at additional cost.

What to Do When Your Goods Arrive

1. Inspect your delivery. Please check the condition and quantity of the goods before signing wherever reasonably practical.
2. Check for visible damage. If you notice any visible damage, make a note on the delivery documentation where possible and take photographs.
3. Contact us promptly. Please report visible transport damage within 48 hours so that we can investigate the issue as quickly as possible.
4. Make sure somebody is available. If nobody is available at an agreed dedicated delivery time, a further delivery charge may apply.
5. Check goods before installation. If you believe a product is damaged or incorrect, please contact us before installing, altering or disposing of packaging where possible.

Nothing on this page affects your statutory consumer rights.

Delivery Access Requirements

It is important that you tell us about any access restrictions before a dedicated delivery is arranged.

Please consider:

• Narrow roads or driveways
• Low bridges or height restrictions
• Weight restrictions
• Controlled parking zones
• Restricted loading areas
• Steep inclines
• Gravel or loose driveways
• Soft or uneven ground
• Steps or raised thresholds
• Limited turning space

For health, safety and insurance reasons, our standard delivery services do not include carrying heavy goods into your property.

Where the selected service requires the customer to unload, you must make sure suitable capable assistance is available when the vehicle arrives.

If a delivery cannot be completed because of undisclosed access restrictions or because nobody is available to receive the goods, a re-delivery charge may apply.

Click & Collect

Click & Collect is available on all orders from our showroom and warehouse in Silchester, Reading, Berkshire.

Once your goods are ready, we will contact you. Please do not travel to collect your order until we have confirmed that it is ready.

Collection Address

Bonfire
Unit 49, Easter Park
Benyon Road
Silchester
Reading
Berkshire
RG7 2PQ

View our location on Google Maps

Collection Hours

• Monday: 9:30am – 4:30pm
• Tuesday: 9:30am – 4:30pm
• Wednesday: 9:30am – 6:30pm
• Thursday: 9:30am – 4:30pm
• Friday: 9:30am – 3:30pm
• Saturday: Closed
• Sunday: Closed

Please contact us before travelling to make sure the goods are ready and that any required loading assistance is available.

Collection Process

1. Report to the sales office when you arrive.
2. Our team will direct you to the appropriate loading area.
3. Where appropriate, your vehicle may be directed towards our large grey shutter door.
4. We can assist with loading suitable palletised goods using our forklift where appropriate.
5. Other goods may be assisted by hand where it is safe to do so.
6. You will be asked to sign the collection documentation before leaving.

Collection Terms & Conditions

• Collection timeframe: Goods should normally be collected within 2 weeks of notification that they are ready, unless another arrangement has been agreed in writing.
• Storage: Goods not collected within the agreed period may be moved to off-site storage. Storage charges of £20 per day may then apply until the goods are collected.
• Vehicle suitability: You must arrive with a vehicle suitable for the size and weight of your goods.
• Heavy items: For health and safety reasons, one person cannot manually lift goods weighing more than 50kg into a vehicle.
• Loading assistance: Forklift assistance may be available for suitable palletised items. Please arrange this with us in advance.
• Securing the load: The customer is responsible for ensuring the goods are safely secured for transport once loaded.
• Goods in transit: Once the goods have been collected, the customer is responsible for their safe transportation.
• Inspection: Please inspect your goods before leaving and notify us immediately if anything appears incorrect or damaged.

Important Delivery Information

• Delivery prices and availability depend on your postcode, basket contents, product size and delivery requirements.
• Standard parcel delivery is only available for products suitable for the parcel network.
• Large, heavy or fragile products may require dedicated delivery.
• Dedicated deliveries up to 150 miles can normally be booked through our standard delivery zones.
• Dedicated deliveries over 150 miles require a tailored quotation.
• On larger-value orders over 150 miles, we may be able to contribute towards or absorb part or all of the dedicated delivery cost.
• Click & Collect is available on all orders.
• We do not routinely use national pallet networks for fragile fireplaces, hearths and natural stone products.
• We currently deliver within our available United Kingdom delivery areas only.
• We do not currently deliver to the Isle of Wight or outside the United Kingdom.

Related Information

• Terms & Conditions
• Returns & Exchange Policy
• Price Match Policy
• Privacy Policy
• Environmental Policy
• Modern Slavery Statement
• Anti-Bribery & Corruption Policy Statement

Delivery services, charges, vehicle availability and estimated lead times may change. Any delivery dates or arrival times provided are estimates unless expressly agreed otherwise. Please contact us if you require confirmation of a particular delivery arrangement before ordering.