Delivery Information

At Bonfire, we pride ourselves in being able to offer a premium quality delivery service at an affordable price to the whole Mainland UK.

Unfortunately, due to recent price increases we’re now unable to absorb the full cost of delivery in our very competitive pricing structure, especially for larger items and even more so for remote locations.

Due to the size and weight of our products, we provide a Premium Door-to-door Delivery Service. This includes a confirmed delivery date along with assistance moving the order safely into the property.

  • Delivery is Monday to Friday, 9am to 5pm.
  • Out of hours and weekend deliveries can be arranges – Please contact us
  • Delivery cost is calculated at checkout, if the product is eligible for delivery.
  • Delivery is estimated within 2-3 working days, stock dependant.

Please ensure access is suitable to your property for a luton style van but sometimes a vehicle will be used up to the size of a half tonne lorry (about the size of a fire engine). – Speak to our delivery team if you have any concerns.

If you wish for us to leave your delivery unsigned for, permission is required and left at the owners risk. Delivery notes can also be added at the checkout.

WE DO NOT USE THE PALLET NETWORK

WE STRONGLY ADVISE TO NOT BOOK ANY CONTRACTORS OR FITTERS UNTIL YOU HAVE RECEIVED YOUR GOODS AS UNEXPECTED DELAYS CAN OCCUR.

Delivery Timescales

Whilst we have a vast amount of products in stock for fast delivery, several of our products have estimated delivery dates or lead times that we are working to.

We work closely with our suppliers to provide accurate information but unfortunately due to factors that are beyond our control sometimes our suppliers find that they are unable to keep to them for a particular product which we can only apologise for.

We are constantly following up on all our customer orders and we will update you with any changes that occur. Occasionally we make mistakes and if the lead time is incorrect on our site, we apologise in advance for this and will do our best to resolve any issues that we have caused.

Many of our products are in stock at our warehouse but some need to be ordered from our suppliers; you can usually expect to receive your order within 10 working days but some bespoke products, backordered and out of stock items may take longer to arrive.

What to do when goods are delivered?

The driver will ask you to sign for the goods. Please check them thoroughly and sign for the goods noting the condition they arrived in. Please contact us on 0118 970 1717 or email info@bonfire.co.uk if you believe the product is damaged on arrival.

Following delivery, can we please ask you to check the goods thoroughly within 48 hours so if in the unlikely event that there is any visible damage, we can contact the manufacturer so we can jointly resolve any issues. Any reports after this timescale limit our/the manufacturer’s ability to accept responsibility for any damage. Please contact us on 0118 970 1717 or email info@bonfire.co.uk if you believe the product is damaged.

If you are not going to be in at the time of delivery and require the item to be left, please email us confirming this. Please note that if the item is left under these circumstances, we cannot take any responsibility for any damage that might have occurred in the delivery process or for any other events because of us leaving the stove with your permission.

If you are not in on the designated delivery day, we will try, if possible, to contact you so we can make delivery. Drivers will only stay on site for a short period (5-10 minutes approximately) as they have other customers to deliver to. If we are unable to deliver the item, we will have to charge again the same amount to re-delivery.

If the goods have been shipped and are on the way to you in line with the preferred delivery date, confirmed date or estimated date any cancellation or amendment to the order after this time will result in the goods being returned to us or a supplier will be treated in the same way as a return. The costs for returns are in our return policy.

If you have any questions or need to enquire about the services we offer please email info@bonfire.co.uk

Delivery Terms & Conditions

  • If we’re unable to deliver your goods you will incur an additional delivery charge if you fail to be present on your delivery date or if goods cannot be delivered.
  • Additional labour is not covered under warranty, replacement parts are covered.

Collection Information

Also known as click & collect or local store pickup.

We offer a free collection service from our Reading, Berkshire warehouse. This could mean you’ll get your product even quicker than we can deliver it to you.

Please select ‘Local store pickup’ at checkout. When your order is placed, we will process it and place any necessary purchase orders with our suppliers. If the items are already in stock you will be contacted to inform you that your order is ready to collect. If they are out of stock, we will place an order with our supplier and notify you as soon as it comes in to our warehouse.

Please note: Your goods will generally be palletised loaded by a forklift driven by a qualified driver.

We’re open for collection Monday to Saturday, 9:30am to 4:30pm

  • Make sure to arrange a suitable collection vehicle depending on your goods size and weight – Please ask for external packaging measurements including pallet size and weight.
  • A forklift driven by a qualified driver can help with the assistance of loading your goods only.
  • Tow bars and upward lifting doors are not suitable for palletised goods.
  • We will always allow you to see if your goods are in “good condition” before loading.
  • Two or more persons may be required for the loading of your goods depending on their size and weight.
  • Make sure to strap your goods to secure them.

Please park in the car park and ring the doorbell to the left hand side of the large grey shutter door. One of our team members will come to your assistance.

Collection Address

Unit 49, Easter Park, Benyon Road, Silchester, Reading, Berkshire, United Kingdom, RG7 2PQ.

Collection Terms and Conditions

  • For health & safety reasons, We do not to hand lift over 40kg into any vehicle.
  • We have the right to refuse loading of any goods at any time due to health & safety reasons.
  • If your goods cannot be loaded, you will be charged a delivery cost unless a suitable vehicle can be arranged.
  • We will not be held liable for any damages to your good/ vehicle whilst loading or once you have departed from Us.
  • Damages can include scratches, marks, scuffs or broken internal or external items to any goods or vehicle.
  • Palletised goods should not be dismantled and only dismantled from their pallet with the collectors discretion. We are not held liable for any damages during and after the event of your goods being dismounted from their pallet.
  • By signing Our “Collection Note” you agree that the goods have been “received in full and are in good condition.” with no discrepancys as stated.

For further information please see our Terms and Conditions.

Delivery Locations/ Costs

ZONE 1 – 25 Mile Radius

Delivery TypeDescriptionDelivery Cost
Large DeliveryUp to 1.2m x 1.2m x 2.2m High with a 1250kg weight limit£45
Medium DeliveryUp to 1.2m x 1.2m x 1m High with a 500kg weight limit£45
Small DeliveryDHLitnow – Up to 120cm x 80cm x 80cm with a 70kg weight limit.£30

TW20, SP11, SP10, SO24, SO23, SO22, SO21, SO20, SN8, SL8, SL7, SL6, SL5, SL4, SL1, RG9, RG8, RG7, RG6, RGRG45, RG42, RG41, RG40, RG4, RG31, RG30, RG29, RG28, RG27, RG26, RG25, RG24, RG23, RG22, RG21, RG20, RG2, RG19, RG18, RG17, RG14, RG12, RG10, RG1, OX9, OX49, OX44, OX39, OX14, OX13, OX12, OX11, OX10, H14, HP13, HP12, HP11, HP10, GU95, GU9, GU52, GU51, GU47, GU46, GU35, GU34, GU33, GU32, GU3, GU26, GU25, GU24, GU22, GU21, GU20, GU2, GU19, GU18, GU17, GU16, GU15, GU14, GU13, GU12, GU11, GU10

ZONE 2 – 50 Mile Radius

Delivery TypeDescriptionDelivery Cost
Large DeliveryUp to 1.2m x 1.2m x 2.2m High with a 1250kg weight limit£75
Medium DeliveryUp to 1.2m x 1.2m x 1m High with a 500kg weight limit£75
Small DeliveryDHLitnow – Up to 120cm x 80cm x 80cm with a 70kg weight limit.£50

W1M, W1S, W1T, W1U, W1,W, W2, W3, W4, W5, W6, W7, W8, W9, WC1, WC1A, WC1B, WC1E, WC1H, WC1, WC1R, WC1V, WC1X, WC2, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R, WD1, WD17, WD18, WD19, WD2, WD23, WD24, WD25, WD3, WD4, WD5, WD6, WD7, W1K, W1J, W1H, W1G, W1F, W1D, W1C, W1B, W1A, W14, W13, W12, W11, W10, W1, UB9, UB8, UB7, UB6, UB5, UB4, UB3, UB2, UB18, UB11, UB10, UB1, TW9, TW8, TW7, TW6, TW5, TW4, TW3, TW2, TW19, TW18, TW17, TW16, TW15, TW14, TW13, TW12, TW11, TW10, TW1, SW8, SW99, SW9, SW5, SW6, SW7, SW4, SW3, SW20, SW2, SW1Y, SW1X, SW1W, SW1V, SW1P, SW1H, SW1E, SW1A, SW19, SW18, SW17, SW16, SW15, SW14, SW13, SW12, SW11, SW10, SW1, SP9, SP6, SP5, SP4, SP3, SP2, SP1, SO53, SO52, SO51, SO50, SO45, SO43, SO42, SO41, SO40, SO32, SO31, SO30, SO19, SO18, SO17, SO16, SO15, SO14, SN99, SN9, SN7, SN6, SN5, SN4, SN38, SN3, SN26, SN25, SN2, SN16, SN15, SN14, SN13, SN12, SN11, SN10, SN1, SM7, SM6, SM5, SM4, SM3, SM2, SM1, SL95, SL9, SL3, SL2, SL0, SE8, SE6, SE5, SE4, SE3, SE27, SE26, SE25, SE24, SE23, SE22, SE21, SE20, SE1P, SE19, SE17, SE16, SE15, SE14, SE13, SE12, SE11, SE10, SE1, RH9, RH8, RH7, RH6, RH5, RH4, RH3, RH20, RH2, RH17, RH14, RH13, RH12, RH11, RH10, RH1, PO9, PO8, PO7, PO6, PO5, PO41, PO4, PO36, PO35, PO34, PO33, PO32, PO31, PO30, PO3, PO22, PO21, PO20, PO2, PO19, PO18, PO17, PO16, PO15, PO14, PO13, PO12, PO11, PO10, PO1, OX8, OX7, OX6, OX5, OX4, OX33, OX3, OX29, OX28, OX27, OX26, OX25, OX20, OX2, OX18, OX17, OX16, OX15, OX1, NW9, NW8, NW7, NW6, NW5, NW4, NW3, NW2, NW1W, NW11, NW10, NW1, NN13, N9, N8, N7, N6, N5, N4, N3, N22, N21, N20, N2, N1P, N19, N18, N17, N16, N15, N14, N13, N12, N11, N10, N1, MK9, MK8, MK77, MK7, MK6, MK5, MK4, MK3, MK2, MK19, MK18, MK17, MK13, MK12, MK11, MK10, MK1, LU7, LU6, LU5, LU4, LU3, LU2, LU1, KT9, KT8, KT7, KT6, KT5, KT4, KT3, KT24, KT23, KT22, KT21, KT20, KT2, KT19, KT18, KT17, KT16, KT15, KT14, KT13, KT12, KT11, KT10, KT1, HP9, HP8, HP7, HP6, HP5, HP4, HP3, HP27, HP23, HP22, HP21, HP20, HP2, HP19, HP18, HP17, HP16, HP15, HP1, HA9, HA8, HA7, HA6, HA5, HA4, HA3, HA2, HA1, HA0, GU8, GU7, GU6, GU5, GU4, GU31, GU30, GU29, GU28, GU27, GU23, GU1, GL8, GL7, GL56, GL54, EN6, EN5, EN4, EN2, EN1, EC50, EC4Y, EC4V, EC4R, EC4P, EC4N, EC4M, EC4A, EC4, EC3V, EC3R, EC3P, EC3N, EC3M, EC3A, EC3, EC2Y, EC2V, EC2R, EC2P, EC2N, EC2M, EC2A, EC2, EC1Y, EC1V, EC1R, EC1P, EC1N, EC1M, EC1A, EC1, E98, E9, E8, E77, E5, E3, E20, E2, E1W, E17, E16, E15, E14, E10, E1, CR9, CR8, CR7, CR6, CR5, CR4, CR3, CR2, CR0, BR4, BR3, BR2, BR1, BN99, BN5, BN44, BN18, BN17, BN16, BN14, BN13, BN12, BH31, BH25, BH24, BA15, BA14, BA13, BA12, AL9, AL8, AL7, AL5, AL4, AL3, AL2, AL10, AL1

ZONE 3 – 100 Mile Radius

Delivery TypeDescriptionDelivery Cost
Large DeliveryUp to 1.2m x 1.2m x 2.2m High with a 1250kg weight limit£125
Medium DeliveryUp to 1.2m x 1.2m x 1m High with a 500kg weight limit£125
Small DeliveryDHLitnow – Up to 120cm x 80cm x 80cm with a 70kg weight limit.£80

UB1, UB10, UB11, UB18, UB2, UB3, UB4, UB5, UB6, UB7, UB8, UB9, W1, W10, W11, W12, W13, W14, W1A, W1B, W1C, W1D, W1F, W1G, W1H, W1J, W1K, W1M, W1S, W1T, W1U, W1W, W2, W3, W4, W5, W6, W7, W8, W9, WC1, WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X, WC2, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R, WD1, WD17, WD18, WD19, WD2, WD23, WD24, WD25, WD3, WD4, WD5, WD6, WD7, WR1, WR10, WR11, WR12, WR13, WR14, WR15, WR2, WR3, WR4, WR5, WR6, WR7, WR78, WR8, WR9, WR99, WS1, WS10, WS11, WS13, WS14, WS2, WS3, WS4, WS5, WS6, WS7, WS8, WS9, WV1, WV10, WV11, WV12, WV13, WV14, WV15, WV16, WV2, WV3, WV4,WV5,WV6,WV8,WV9, WV9, WV8, WV6, WV5, WV4, WV3, WV2, WV16, WV15, WV14, WV13, WV12, WV11, WV10, WV1, WS9, WS8, WS7, WS6, WS5, WS4, WS3, WS2, WS14, WS13, WS11, WS10, WS1, WR99, WR9, WR8, WR78, WR7, WR6, WR5, WR4, WR3, WR2, WR15, WR14, WR13, WR12, WR11, WR10, WR1, TW1, TW10, TW11, TW12, TW13, TW14, TW15, TW16, TW17, TW18, TW19, TW2, TW20, TW3, TW4, TW5, TW6, TW7, TW8, TW9, TN9, TN8, TN7, TN6, TN5, TN40, TN4, TN39, TN38, BN1, TN37, TN36, TN35, TN34, TN33, TN32, TN31, TN30, TN3, TN29, TN28, TN27, TN26, TN25, TN24, TN23, TN22, TN21, TN20, TN2, TN19, TN18, TN17, TN16, TN15, TN14, TN13, TN12, TN11, TN10, TN1, TA9, TA8, TA7, TA6, TA5, TA4, TA3, TA23, TA21, TA20, TA2, TA19, TA18, TA17, TA16, TA15, TA14, TA13, TA12, TA11, TA10, TA1, SY8, SS99, SS9, SS8, SS7, SS6, SS5, SS4, SS3, SS22, SS2, SS17, SS16, SS15, SS14, SS13, SS12, SS11, SS1, SS0, SP8, SP7, SN38, SG9, SG8, SG7, SG6, SG5, SG4, SG3, SG2, SG19, SG18, SG17, SG16, SG15, SG14, SG13, SG12, SG11, SG10, SG1, SE9, SE7, SE28, SE2, SE18, RM9, RM8, RM7, RM6, RM5, RM4, RM3, RM20, RM2, RM19, RM18, RM17, RM16, RM15, RM14, RM13, RM12, RM11, RM10, RM1, RH19, RH18, RH16, RH15, PO40, PO39, PO38, PO37, PE9, PE8, PE7, PE6, PE5, PE4, PE3, PE29, PE28, PE27, PE26, PE2, PE19, PE16, PE15, PE1, NP8, NP7, NP44, NP4, NP26, NP25, NP24, NP23, NP22, NP20, NP19, NP18, NP16, NP15, NP13, NP12, NP11, NP10, NN9, NN8, NN7, NN6, NN5, NN4, NN3, NN29, NN2, NN18, NN17, NN16, NN15, NN14, NN12, NN11, NN10, NN1, MK46, MK45, MK44, MK43, MK42, MK41, MK40, MK16, MK15, MK14, ME9, ME8, ME7, ME6, ME5, ME4, ME3, ME20, ME2, ME19, ME18, ME17, ME16, ME15, ME14, ME13, ME12, ME11, ME10, ME1, LE95, LE94, LE9, LE87, LE8, LE7, LE67, LE65, LE6, LE55, LE5, LE41, LE4, LE3, LE21, LE2, LE19, LE18, LE17, LE16, LE15, LE14, LE13, LE12, LE11, LE10, LE1, IP33, IP32, IP29, IP28, IG9, IG8, IG7, IG6, IG5, IG4, IG3, IG2, IG11, IG10, IG1, HR9, HR8, HR7, HR6, HR4, HR3, HR2, HR1, GL9, GL6, GL55, GL53, GL52, GL51, GL50, GL5, GL4, GL3, GL20, GL2, GL19, GL18, GL17, GL16, GL15, GL14, GL13, GL12, GL11, GL10, GL1, EX24, EX14, EX13, EX12, EN9, EN8, EN7, EN3, EN11, EN10, E6, E4, E18, E13, E12, E11, DY9, DY8, DY7, DY6, DY5, DY4, DY3, DY2, DY14, DY13, DY12, DY11, DY10, DY1, DT9, DT8, DT7, DT6, DT5, DT4, DT3, DT2, DT11, DT10, DT1, DE12, DE11, DA9, DA8, DA7, DA6, DA5, DA4, DA3, DA2, DA18, DA17, DA16, DA15, DA14, DA13, DA12, DA11, DA10, DA1, CV9, CV8, CV7, CV6, CV5, CV47, CV4, CV37, CV36, CV35, CV34, CV33, CV32, CV31, CV3, CV23, CV22, CV21, CV2, CV13, CV12, CV11, CV10, CV1, CT6, CT5, CT4, CT21, CT2, CT18, CT1, CO9, CO8, CO7, CO6, CO5, CO4, CO3, CO2, CO10, CO1, CM99, CM9, CM8, CM77, CM7, CM6, CM5, CM4, CM3, CM24, CM23, CM22, CM21, CM20, CM2, CM19, CM18, CM17, CM16, CM15, CM14, CM13, CM12, CM11, CM1, CM0, CF99, CF95, CF91, CF83, CF82, CF81, CF72, CF64, CF63, CF62, CF5, CF46, CF45, CF38, CF37, CF30, CF3, CF24, CF23, CF15, CF14, CF11, CF10, CB9, CB8, CB7, CB6, CB5, CB4, CB3, CB25, CB24, CB23, CB22, CB21, CB2, CB11, CB10, CB1, BS99, BS98, BS9, BS80, BS8, BS7, BS49, BS5, BS6, BS40, BS41, BS48, BS4, BS39, BS37, BS36, BS35, BS34, BS32, BS31, BS30, BS3, BS29, BS28, BS27, BS26, BS25, BS24, BS23, BS22, BS21, BS20, BS2, BS16, BS15, BS14, BS13, BS11, BS10, BS1, BR8, BR7, BR6, BR5, BN9, BN88, BN8, BN7, BN6, BN52, BN51, BN50, BN45, BN3, BN41, BN42, BN43, BN27, BN26, BN25, BN24, BN23, BN22, BN21, BN20, BN2, BN15, BN11, BN10, BH9, BH8, BH7, BH6, BH5, BH4, BH3, BH23, BH22, BH21, BH19, BH2, BH20, BH18, BH17, BH16, BH15, BH14, BH13, BH12, BH11, BH10, BH1, BA9, BA8, BA7, BA6, BA5, BA4, BA3, BA22, BA21, BA20, BA2, BA16, BA11, BA10, BA1, B99, B98, B97, B96, B95, B94, B93, B92, B91, B90, B9, B80, B8, B79, B78, B77, B76, B75, B74, B73, B72, B71, B70, B7, B69, B68, B67, B66, B65, B64, B63, B62, B61, B60, B6, B50, B5, B49, B48, B47, B46, B45, B44, B43, B42, B40, B4, B38, B37, B36, B35, B34, B33, B32, B31, B30, B3, B29, B28, B27, B26, B25, B24, B23, B21, B20, B2, B19, B18, B17, B16, B15, B14, B13, B12, B11, B10, B1, AL6

ZONE 4 – 200 Mile Radius

Delivery TypeDescriptionDelivery Cost
Large DeliveryUp to 1.2m x 1.2m x 2.2m High with a 1250kg weight limit£245
Medium DeliveryUp to 1.2m x 1.2m x 1m High with a 500kg weight limit£245
Small DeliveryDHLitnow – Up to 120cm x 80cm x 80cm with a 70kg weight limit.£90

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ZONE 5 – Over 200 Mile Radius

Please get in contact with our team to request a fast bespoke delivery quote to your postcode via phone 0118 970 1717 or email info@bonfire.co.uk

Over 20 years trusted

family run company

Mainland UK delivery

available on select products

Installation service

available with every product

Manufacturer’s warranty

on all products as standard