Our return and refund policy meets legal obligations under the European Directive of long distance selling. These regulations state that a person who has ordered a product online, over the phone or via a catalogue has the unconditional right to cancel order within 14 working days of delivery without having to give us a reason.
If you wish to return the items you ordered, then in accordance with our legal obligations we will issue a full refund on the purchase price of the goods.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange.
To cancel your order you need to notify us, this can be either by phone, e-mail or letter. We recommend e-mail as it keeps a record of your cancellation.
Your refund will be processed within 14 days of us receiving the goods back. However it is usually done within the same working week. All goods must be returned to us in their original packaging and in a good and unused condition for a full refund to be processed.
Please note that it is the buyer that is responsible for any carriage costs incurred.
This cost is usually between £90 – £140 depending on where you are and what the item is.
This is a direct cost to us to have the item shipped and returned. We will deduct this amount from the refund. It can be an expensive job to carefully transport large delicate goods and we ask that customers make themselves aware of these charges before purchasing and make sure that they call us before processing an order if they are in any doubt if the item is suitable for their requirements.
If you wish you can arrange to return the items yourself.
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- Buyer pays return shipping costs.
- We do not offer refunds for bespoke items.
- Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
If the goods aren’t returned in a resalable condition then we reserve the right to deduct an amount from your refund to return the item to a saleable condition.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If anything is unclear or you have more questions feel free to contact our customer support team.