Thank you for shopping at Bonfire.

If, for any reason you are not completely satisfied with a purchase online we are happy to provide a refund or exchange that complies with our policy.

The following policy is applicable for supply only products that you purchased with Us through the Website.

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Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Maxfe Ltd, Unit 49, Easter Park, Benyon Road, Silchester, Reading.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Bonfire, accessible from https://bonfire.co.uk
Online refers to Bonfire, accessible from https://bonfire.co.uk
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Supply only refers to a product that We have no initial intention of installing.

Your Return Rights

You have the right to cancel your online order and return the goods within 14 calendar days of receiving them, without giving any reason. The 14 day period begins on the day you, or a third party you have appointed (who is not the carrier), take possession of the goods.

To exercise this right, you must notify us of your decision to cancel your order within this 14 day period. You can do this by sending a clear statement, for example:

By email: info@bonfire.co.uk

After notifying us, you then have a further 14 calendar days to return the goods to us. Items must be returned in their original condition and packaging. Certain items, such as personalised or hygiene sensitive goods, may be exempt from returns.

Once we have received the returned goods and confirmed they comply with our returns policy, we will issue a full refund within 7 calendar days using the same payment method used for your original order.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 14 days
The Goods are in the original packaging, unopened
The Goods are in resaleable condition
The Goods are unused and in the same condition they were received
The Goods have receipt or proof of purchase

The following Goods cannot be returned:

Flue Systems and Chimney Components – All flue systems, chimney parts, and related components are non-returnable once supplied, due to their bespoke and technical nature.
Bespoke, Made-to-Order, or Personalised Goods – Goods that are manufactured, configured, assembled, or otherwise made to Your specifications or clearly personalised. This includes any products involving selectable options, made-to-order features, or custom fabrication.
Unique or One-of-a-Kind Items – Goods that are unique, custom-made, or produced as a one-off design or specification.
Perishable or Time-Sensitive Goods – Goods which, by their nature, are not suitable for return, may deteriorate rapidly, or have an expired use-by or best-before date.
Unsealed Goods for Health or Hygiene Reasons – Goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.
Goods Inseparably Mixed with Other Items – Goods which, after delivery, have become inseparably mixed with other items due to their nature, use, or method of installation.

We reserve the right to refuse returns of any product that do not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale or in a sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

A re-stocking fee of up to 30% is charged for returned or exchanged Goods.

If you require us to arrange a collection then a charge will be incurred for each consignment. The charge will be deducted from the refund amount when processed. Please contact our online sales team if you require this collection service.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

You should send the Goods at the following address:

Unit 49, Easter Park, Benyon Road, Silchester, Reading, RG7 2PQ.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service.

Returns of Damaged Goods

If any returned Goods arrive at our facility in a damaged condition, we reserve the right to:

Dispose of the Goods without prior notice or consent; and
Deny any refund or replacement.

We are under no obligation to return the damaged Goods to you.

We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Do not send the Goods back to the manufacturer.

Damaged or Missing Goods

In the rare event an item you receive is damaged or missing please see the below.

If you receive a product that is clearly damaged, please contact us immediately either via phone on 0118 970 1717 or email info@bonfire.co.uk.

We advise that you check your goods while the driver is present. The driver is expected to wait (5-10 minutes), if the driver refuses to wait with you while you examine the item or you cannot get hold of us, then please make sure you sign for the goods as UNCHECKED or refuse the delivery as this will cover you for all eventualities.

Once you have taken delivery of your item, please ensure that you report any damage within 48 hours so if there are any issues, we can follow up on your behalf so we can reach a satisfactory solution and avoid disappointment.

Any damages or missing items reported outside of this time period are subject to possible rejection, resulting in the denial of a replacement or refund.

Contact us about damaged or missing goods

In order to exercise your right of a replacement or refund, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By email: info@bonfire.co.uk
By phone number: 0118 970 1717

Photographic evidence is required for assessment for all damages or faulty goods.

Collection of the goods will be arranged if they meet the above conditions along with a replacement or refund at the earliest opportunity.

We cannot guarantee to replace or repair items which have been signed for in good condition or ‘unchecked’ and are later found to be damaged.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Details

If you have any questions or require any help or advice about our Returns Policy, please contact us with the below information:

By email: info@bonfire.co.uk
By phone number: 0118 970 1717

Returns And Exchange Policy