Technical Advice
Expert guidance on the correct use, operation and care of your fireplace, stove or fire.
Aftercare & Guarantees
Expert support.
Long-term peace of mind.
At Bonfire, our commitment doesn’t end with your purchase or installation. We believe exceptional service means being there when you need us, providing reliable advice, ongoing assistance and dependable aftercare.
As an independent, family-run fireplace and stove specialist established in 2003, we’re proud to support our customers long after their installation is complete.
Conditional 2-Year
Workmanship Guarantee
Workmanship Guarantee
Experienced
In-House Installation Team
In-House Installation Team
Dedicated Aftercare
& Technical Support
& Technical Support
Our Guarantee
A conditional 2-year workmanship guarantee.
Installed by Bonfire. Backed by Bonfire.
We take pride in the quality of every installation. That’s why eligible work completed by our in-house installation team is supported by our conditional 2-year workmanship guarantee.
From wood-burning stoves and gas fires to bespoke fireplaces and complete flue systems, our experienced team works to the appropriate installation standards and manufacturers’ requirements.
- 2-year conditional workmanship cover on eligible work
- Installation completed by our experienced in-house team
- Qualifying defects arising directly from our workmanship
- Support from the company responsible for your installation
- Separate manufacturers’ warranties may also apply
- Your statutory consumer rights are not affected
Our workmanship guarantee applies to qualifying installation work and is subject to the applicable guarantee conditions. Product and manufacturing defects are considered separately.
Manufacturers’ Warranties
Quality products, supported by leading manufacturers.
We work with established manufacturers of premium fireplaces, wood-burning stoves, gas fires, electric fires, flue systems and associated products.
Many products we supply include a manufacturer’s warranty or guarantee. The duration, registration requirements and level of cover vary depending on the manufacturer and individual product.
Our knowledgeable team can help you understand the applicable warranty arrangements, identify suitable replacement components and assist with product-related enquiries.
Where a fault is reported, we can help identify the appropriate next steps, including any responsibilities under the manufacturer’s warranty and applicable consumer law.
Ongoing Aftercare Support
Here when you need us.
Our relationship with customers extends beyond their initial purchase. Fireplaces and stoves are long-term investments, and having access to experienced, knowledgeable support makes all the difference.
Replacement Parts
Assistance identifying and sourcing spare parts, accessories and replacement components, subject to availability.
Servicing & Maintenance
Advice on routine servicing, chimney sweeping, inspections and ongoing appliance maintenance.
Warranty Support
Assistance with eligible manufacturer warranty enquiries, product documentation and installation workmanship concerns.
Troubleshooting
Initial guidance where an appliance or installation isn’t operating or performing as expected.
Additional Work
Support with future improvements, alterations, upgrades and further fireplace or stove installations.
Maintenance & Care
Keep your fireplace or stove performing at its best.
Regular maintenance plays an important role in keeping your fireplace or stove safe, efficient and reliable.
Wood-burning and multi-fuel appliances require appropriate chimney sweeping and routine maintenance. Gas appliances should be serviced in accordance with the manufacturer’s instructions by a suitably Gas Safe registered engineer.
Following the manufacturer’s operating instructions, using suitable fuels where applicable and keeping maintenance records can help prevent avoidable problems and preserve applicable warranty benefits.
Our team can provide guidance on the servicing and maintenance requirements relevant to your installation.
Guarantee Conditions
Important information.
Bonfire’s 2-year workmanship guarantee is conditional and applies to eligible installation work undertaken by our in-house team.
It is intended to cover qualifying defects directly attributable to our installation workmanship. It does not ordinarily cover problems caused solely by normal wear and tear, misuse, inadequate maintenance, accidental damage, unauthorised alterations or work carried out by third parties.
Product failures and manufacturing defects are generally considered separately under applicable product warranty arrangements and statutory rights.
We may need to inspect or assess a reported issue to establish its cause and determine the appropriate resolution. Work outside an applicable guarantee or statutory obligation may be chargeable.
Your statutory rights are not affected. Our voluntary workmanship guarantee and any manufacturer’s warranty operate in addition to your rights under applicable UK consumer law.
Frequently Asked Questions
Your questions, answered.
How long is Bonfire’s installation guarantee?
Bonfire provides a conditional 2-year workmanship guarantee on eligible installation work undertaken by our in-house team. Cover is subject to the applicable guarantee conditions and relates to qualifying defects in installation workmanship.
Does the guarantee cover my fireplace or stove?
Our workmanship guarantee concerns the installation rather than the manufacture of the appliance. The fireplace or stove may have a separate manufacturer’s warranty. Your statutory consumer rights continue to apply independently.
What happens if I experience a problem after installation?
Contact our aftercare team with details of the issue and your installation reference, if available. Photographs or videos may help us assess the concern. We’ll review the information and advise on the appropriate next steps, including whether an inspection is required.
Can Bonfire help with spare parts?
Yes. We can assist with identifying and sourcing suitable replacement parts and accessories for many of the brands we supply, subject to manufacturer availability and compatibility.
Do I need to have my stove or fire serviced?
Appliances should be maintained in accordance with the manufacturer’s instructions and any applicable safety requirements. Some manufacturer warranties also specify registration, servicing or maintenance conditions for particular benefits.
Can Bonfire help after my guarantee has expired?
Yes. Our aftercare assistance isn’t limited to the workmanship guarantee period. We can continue to help with technical enquiries, maintenance guidance, spare parts and potential repairs. Additional charges may apply where appropriate.
Are manufacturers’ warranties handled by Bonfire?
We can help customers understand and pursue manufacturer warranty enquiries for products supplied by Bonfire. The procedure and scope of coverage vary by manufacturer. Any applicable statutory obligations owed by Bonfire as the retailer remain separate from the manufacturer’s voluntary warranty.
Does the guarantee affect my statutory rights?
No. Bonfire’s voluntary workmanship guarantee and any product manufacturer’s warranty are additional to, and do not replace or restrict, your statutory consumer rights.
Get In Touch
Want to chat to our team?
Whether you have a question about your installation, need a replacement component or would like assistance with an existing fireplace or stove, our knowledgeable team is here to help.
Bonfire — Technically Beautiful. Established 2003. Expert advice, professional installation and ongoing aftercare.