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Common queries answered

Frequently asked Questions

Our palletised items are expected within 2-3 working days. Monday to Friday 9am – 5pm.

Orders are dependant on stock availability and lead times from manufacturers.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange.

Please view our full return and refund policy here.

Please log into your account and you will be prompted to alter your shipping address under the address tab.

If you have inputted a wrong address on an order please get in contact via phone or email and we can rectify this before your oder is sent.

We can track all of our palletised deliveries within the United Kingdom. Get in contact via phone or email so we can find your orders precise location.

Please visit out customer help so we can assist you with any concerns or questions you may have.

If we did not answer your question please send us an email or give us a call.

Please give us a call or email us as soon as possible so that we can rectify your shipping address before your order is sent.

We currently only ship to the UK mainland. We do not ship to other countries, to the Isle of Man nor do we ship to Ireland.

All of our appliances are palletised deliveries that will come on a half or full sized pallet. They will be safely strapped after being carefully inspected by our quality assurance team.

Our pallets make great firewood!

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Contact Information
Unit 49, Easter Park
Benyon Road, Silchester,
Reading RG7 2PQ
United Kingdom (UK)
Phone: 01189701717
VAT ID: 825159916
Tax ID: 04771395
Price indication: $$$$
bonfire showroom in frost 001 1
When are we open?
Opening Hours
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM Open now
Friday9:00 AM - 5:00 PM
Saturday9:00 AM - 5:00 PM
Reading, Berkshire Showroom
Unit 49, Easter Park
Benyon Road, Silchester,
Reading RG7 2PQ
United Kingdom (UK)
Phone: 01189701717

A large spacious 4,000 Sq. ft showroom with 60+ live displays of wood burning stoves, fireplaces, gas fires, and electric fires. We provide stone samples and brochures.

Grab a coffee and get inspired. Sit down with us and discuss ideas and plans, we can help you out with design and technical advice.

UK Mainland Shipping

On select appliances

Easy 14 day returns

14 days money back guarantee

Manufacturers Warranty

Offered on certain models

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