Get in touch with us! Our phone lines are open from 9am to 5pm (Monday to Saturday). Our enquires department will get back to you as soon as possible so we can hopefully answer your messages!

Call us on

0118 970 1717

Frequently Asked Questions

Please read our FAQ before sending us a message as we may have already answered it!

Can I put a TV above a fireplace?

Not really! There is a distance to combustible issue above the stove which must be adheared to. Even if the TV is far enough way it may still get too warm and cause damage. It can help if a beam is fitted between the fire and TV to help deflect the heat. If it is a wooden beam just make sure you have the correct distance to combustibles.

Will it affect my home insurance?

A smoke tested and commissioned Hetas passed stove will not affect your house insurance, we recommend contacting your insurance supplier none the less.

What fuel can I use?

Wet wood and treated wood will damage the flue liner of your chimney. Stoves are typically multifuel or wood only, depending on the stove. Wood is the best considering it is carbon neutral but anthracites can also be used but please do check the manuel for the neccessary fuels.

Fire Safety and Children?

There are many different sized cages and barriers that would be perfect for youngsters. Please advice your children on the dangers of touching a warm stove to refrain them from touching it. The choice is ultimately yours and assessing the risk of your setup and little ones.

Why is my glass blackening?

The most common reason for blackened glass is damp or wet wood. Anything over 20% moisture content is classed as wet and should not be used. Not only will you get blackened glass but you will also not benifit from the full heat output of your stove due to the moisture cooling the flue gasses. This will also damage your flue. Burning damp wood for a long period of time can tar up the flue, block the flue and in worst case cause a chimney fire.

The other reason for blackened glass is not using the appliance at its optimum temperature. We often see stoves that are underfired or slumbered overnight – this should not be done. It will only damage the appliance and flue. If the stove is sized correctly for the room you should be able to use it at its optimum and the glass will not go black

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If you have any further questions, please fill out the form below and we will do our best to get back to you as soon as we can.


Unit 49 Easter Park,
Benyon Road,

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