When browsing our website, you might come across a product labeled as Showroom Exclusive. But what does that actually mean?
Put simply, a Showroom Exclusive product is one that cannot be purchased online and is only available through our showroom. While you can view information about these items on our website, all purchases must be made in person.
Please note: A product labeled as ‘Showroom Exclusive’ is not guaranteed to be on display. We recommend speaking with a member of our team prior to travelling to avoid any disappointment.
Why Are Some Products Showroom Exclusive?
There are a few key reasons why certain products fall into this category:
Upholding Manufacturer Warranties: Many of these products come with warranties that require a physical point of sale to ensure proper registration, installation, and use.
Price Integrity: Showroom Exclusive items often have strict pricing policies from the manufacturer. Selling them in-store helps ensure that you receive the correct product at the correct price — with no confusion or shortcuts.
Expert Guidance: Some products are more complex and benefit from personal, local support. Buying through the showroom ensures you get the right advice, product knowledge, and aftercare support tailored to your needs.
A Common Misunderstanding
Just because a product is labeled “Showroom Exclusive” does not necessarily mean it is on display in our showroom. The term refers to the method of purchase, not the product’s visibility on our shop floor.
If you’d like to check if a particular item is on display, feel free to give us a call or send us a message — we’re always happy to help.
- British Fires – Exclusively sold within dealer areas. Find your nearest retailer
- Capital Fireplaces – Exclusively sold through showrooms.
- Contura – Exclusively sold within dealer areas. Find your nearest retailer
- Stovax & Gazco – Some appliances are showroom exclusive and noted with a label.
We use a ‘Showroom Exclusive’ label to show this.
